Frequently Asked Questions 2018-01-19T18:07:22+00:00

Frequently Asked Questions

In-Store

GENERAL INQUIRIES

We’ve heard your feedback! We have begun operations from our store in Far East Plaza. Far East Plaza is centrally located next to Orchard MRT and stocked with our entire range of Suit and Shirt fabrics.  Feel free to book an appointment at any of our locations today!

No. We are still currently working on this project.

Generally, you will be required to come down for two sessions.

  1. Measurement session (i.e. taking of body measurements and selection of fabrics & customizations).
  2. First-fitting session (i.e. when your suit is ready and you will be fitted to see if there are any adjustments to be made).

No, we do not charge for appointments. There’s no such thing as a free lunch, but appointments are on the house.

Most sessions last about 60 minutes, but it can vary depending on the time taken for selection of fabrics and customisation options.

Your style guide will take your measurements, walk you through our selection of fabrics, and give advice on customisations and styling.

Unfortunately, we cannot make suits with a fabric provided by a customer. We can only ensure that the finished product lives up to our standard of quality and fit is the fabric comes from one of our own partner manufacturer.

You can expect the first fitting to be held within 3-4 weeks of full payment. As custom suits sometimes require a little tweaking to achieve the desired fit, we recommend allowing for an additional week for adjustments to be done when ordering for a special occasion.

Of course! However, we still recommend booking an appointment to secure a time that’s convenient for you.

Our fabrics are a blend of wool and Tetron Rayon, a special material that is identical to the texture and softness of wool. This blend of fabrics is the most suitable for our climate as it maximises both durability and breathability.

The main differences between our Starter, Premier and Finest series are the thread count, wool content and weight of the fabric.

PRODUCT & CUSTOMIZATIONS

We source and produce our suits from International Master Tailors with proven track records and years of experience.

Yes! Let us know how you would like your vest to be designed during the measurement session.

For sure, but we recommend that you bring along the accompanying jacket or pants to ensure that the fabric design, colour and texture matches.

We can certainly help with that. Contact us when you’re game.

Our customisation process allows you to choose certain customisations for your suits and shirts. However, do note that our tailored garments are made-to-measure and not bespoke, hence we are unable to provide a 100% customised suit, as we seek to keep our prices very affordable.

A majority of our customisation options are complimentary and included in the price of your suit.

Yes, you are welcome to book an appointment with us to have a feel of the fabrics.

Select from our wide range of 200 shirt fabrics and colours. Our shirts are priced at $60 for a shirt purchased on its own. You could also purchase 3 shirts for only $150.

The price of a suit depends on the fabric.

  • Classic Wool-Blend 2-Piece Suit – $268
  • Premier Wool-Blend 2-Piece Suit – $290
  • Finest Wool-Blend 2-Piece Suit – $318

Do look out for attractive offers and discounts on our Facebook page!

Our suits are mainly fused. However, we do offer full and half canvassed options as well. You may let our outfitters know your preference during the appointment.

MEASUREMENTS

Our outfitters have undergone professional training and they will take your body measurements and convert them into clothing measurements. Your body measurements are the baseline and we need to adjust your sizing by tweaking your garment measurements according to our tried and tested algorithm.

A measurement session typically lasts half to an hour. However, this may be expedited if you already have a fabric and colour in mind.

ORDER

If you’d like to place your first order with us, please proceed to the “Contact Us” page and indicate when and where you’d like to meet with one of our outfitters. We will then arrange for an appointment to take your measurements and walk you through the options we offer.

Our suits are made-to-order and will be ready in 15 working days. We will be in touch with you once your suit has arrived and we will arrange for a first-fitting session.

Unfortunately, no. You can’t rush greatness.

We advise our customers to include additional time for last-minute alterations and to plan ahead before ordering for a special event.

If you have ordered from us in the past, you can simply drop us an email and let us know the fabrics and colours that you’d like. We will then process your order and inform you once the suit is ready.

ALTERATIONS

On the off chance that suits are unreasonably ill-fitting and require major adjustments, we will initiate complimentary alterations if you come back to us within 7 days from the fitting session. These may include when suits produced severely lacked fabric in some areas such that wearing the suit is a challenge or when there is a gross amount of loose and unintended fabric.

If a tailor deems the order unalterable, we will make you a new suit from scratch. This will take approximately 15 working days for your new suit to be ready.

Our adjustment policy is designed to ensure that your suit will fit while keeping our prices as low as possible by doing away with unnecessary adjustments. As such, our Outfitters will strive to achieve a good fit upon first fitting.

When an alteration is needed, we do this with local tailors and we aim to complete this within one week.

DEPOSIT REQUIREMENTS & PAYMENT

We accept both:

  1. Cash (preferred) and
  2. Bank transfer

Full payment will be requested at the point of order.

Upon successful transaction, kindly reply to our email thread where we sent the e-invoice indicating the following:

  1. Full name
  2. Screenshot of the transaction receipt

E-Store

GENERAL INQUIRIES

We are pleased to inform you that you may view our fabrics at our local tailor sites. This service is available for Singapore and Sydney only. Simply drop us an email to schedule a viewing session.

MEASUREMENTS

Your measurements are securely stored in our database after your first purchase. If you would like to proceed with the same fitting and measurements used previously, simply select the “use previous measurements” option on the measurements page.

ORDER

Changes may be made within the first 24 hours after an order has been made. Please write an email directly to us and let us know which changes you would like to make.

ALTERATIONS

It can happen that there are remains of tailor’s chalk left on the garment and in some cases patterns from the ironing process. Please wash the garment once according to the washing instructions inside without using any extra treatment or bleach. Should there still be a stain afterwards, please send us a picture of it to our customer service so we can investigate this further.

On the off chance that suits are unreasonably ill-fitting and require adjustments, you may bring your garments to any local tailor and we will refund the cost of the alterations*

To request a refund for the alterations, the following steps are to be followed:

  1. Take your garments to the closest local tailor (or alterations shop)
  2. Email us in the following format:
    • Order Number:
    • Full Name:
    • Contact Details:
    • [Attach photographed version of alteration invoice]

The following conditions apply for the after-sales policy:

  • You must submit your reimbursement within 30 days after delivery
  • Costs will only be reimbursed if you provide an original invoice

* The refunds for adjustments are limited to 15% of the product price.

In the unlikely event that a local tailor is not able to adjust your garment, we will produce your order from scratch.

To apply for a remake, please email us within 15 days from the receipt of your order. Describe your issue as accurately as possible. Also, attach pictures of problem areas.

One of our agents will contact you within the next 24-48 hours. After verifying your case, you will be asked to send your garment to our offices to proceed to the remake of your garment.

SuitYourself Singapore reserves the right to deny remake requests in circumstances where alterations can be made by a local tailor.

Customers are responsible for return shipping charges.

Unfortunately, since all our shirts, suits and coats are made to order from your design and your measurements (even those that are design suggestions) these cannot be sold to anyone else and cannot be returned. If it is your first order you can use our fit guarantee. Please send a couple of pictures of yourself wearing the garment (front and back) to our customer services department. Stand straight with your arms relaxed and include a message describing your problem.

SHIPPING AND DELIVERY

SuitYourself currently ships to Singapore and Sydney. All orders are shipped via express with companies such as DHL and Fedex. Our service will be progressively rolled out to more countries over the next few months.

It depends on the client’s location and deadline. Drop us an email at [email protected] to ask for quotations.

Most deliveries will take approximately 3-4 weeks. You will be informed about the estimated delivery time for your order during the order process. This estimate is based on current production queue and the actual time it usually takes to send an order from our tailor shop to your address.

When your order is handed over to your local dispatcher you will receive an automatic e-mail from us with a tracking link.

Your order progress can be followed by logging in to “My Account”.

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