Terms & Conditions
These Terms and Conditions (“Terms”) shall apply to any transaction between SuitYourself Singapore (“SuitYourself”, “we”, “us” or “our”) and its customers (“customer”, “you” or “your”), whether made online (“www.suityourself.sg” or “suityourselfsg.com”) or at any SuitYourself on- and off-campus fitting locations.
We strive to give you a satisfying experience every time you visit one of our outfitters. Please note that by placing an order and/or making a purchase with us, you agree to the Terms set forth below:
PRICING, PROMOTION & CANCELLATIONS
Prices at suityourselfsg.com and at any related web links (such as Facebook and Instagram) in Singapore are displayed in Singapore Dollars.
SuitYourself reserves the right to change prices for products displayed at/on the SuitYourself website at any time, and to correct errors that may inadvertently occur, including pricing and promotions, even after you have placed your order.
If you want to cancel or modify an order, please do so before we submit your invoice. You won’t be able to make any changes, modify or cancel an order after the invoice has been submitted. There shall be strictly no refunds of payments and deposits.
Promotional codes or coupons may not be combined, unless expressly stated by SuitYourself. In case more than one promotional code or coupon has been used by a customer when placing an order, whether intentionally or not, SuitYourself, at its sole discretion, reserves the right to: i) limit the number of the promotional codes or coupons applied to the order; or ii) cancel or modify the order. All promotions and discounts at SuitYourself on- and off-campus fittings shall be subject to these Terms as well as the promotion’s own terms and conditions. In case of conflict between these Terms and the promotion’s own terms and conditions, the latter shall apply.
SuitYourself Singapore offers custom clothing for both men and women. You will find detailed product descriptions and visualizations of the products that can be purchased on the website. While we try to accurately display the colours of our products on the Website, the colours you see may depend on your monitor and settings of your screen, and thus we cannot guarantee the colour of the product at the time of delivery and/or receiving.
The variations in manufacturing processes, the settings of your monitor and your computer hardware can affect fabrics and product designs shown and therefore minor deviation from product image can be expected.
Taxes are not included. All fees charged by SuitYourself Singapore are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees.
Delivery time is 25 days from the date of payment. SuitYourself Singapore guarantees delivery except in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in shipping information, legal procedures, public holidays, etc.). Shipping for international customers varies and shall be advised during the check-out process.
ALTERATIONS, REMAKES & RETURNS
SuitYourself believes that fit is the most important part of a good suit and we endeavour to produce suits of reasonable fit and merchantability.
On the off chance that suits are unreasonably ill-fitting and require adjustments, the following applies:
- You may bring your garments to any local tailor and we will refund the cost of the alterations*
To request a refund for the alterations, the following steps are to be followed:
- Take your garments to the closest local tailor (or alterations shop)
- Email us in the following format:
- Order Number:
- Full Name:
- Contact Details:
- [Attach photographed version of alteration invoice]
The following conditions apply for the after-sales policy:
- You must submit your reimbursement within 30 days after delivery
- Costs will only be reimbursed if you provide an original invoice
*The refunds for adjustments are limited to 15% of the product price.
Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not offer refunds. This is standard practice for custom-tailored products as there is no resale value.
“Reasonable Fit” – You will be able to fit into this set of suit and have some degree of mobility. To ensure you look sharp however, we have instructed our manufacturer to build a set of suit that is slim cut and you can therefore expect the suit to be slightly tight at some areas. Do let our outfitters know during the measurement session if you would prefer a classic fit instead.
“Merchantability” – Suits will be wearable and of good enough quality for it to be sold.
The present Terms and Conditions may be modified, amended and/or substituted anytime by SuitYourself at its sole discretion, with or without prior notice. For this reason, we encourage you to review these Terms whenever you visit any of our outfitters. Your use of suityourselfsg.com, as well as any transaction made with any of our outfitters, will signify your agreement to these Terms. The most recent Terms posted on suityourselfsg.com or available at any of our related websites will be binding on you and SuitYourself.
You agree to indemnify, defend and hold harmless SuitYourself and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of either: (i) your transactions with SuitYourself; (iii) your use of any SuitYourself service(s) or product(s); (iii) your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SuitYourself, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
You hereby release, waive and discharge any and all claims of damage, loss or causes of action which you or any of your representatives, heirs, next of kin or assignees may have or which may hereinafter accrue to such persons against SuitYourself, its agents and representatives as a result of your transactions with SuitYourself.